Legal
Privacy Policy
Low Loss Solutions Pty Ltd trading as Timber Sweet Australia respects your privacy. This policy explains what personal information we collect, why, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
We only collect personal information that you choose to give us, usually when you email or phone us, ask for a capability brief, a demonstration or a quote, or do business with us. This may include your name, role, organisation, email address, phone number and the details of your enquiry or program.
We do not ask for, and ask you not to send us, classified, security-sensitive or export-controlled information through this website or by ordinary email.
2. This website
- No accounts, cookies or tracking. This website does not use cookies, analytics, advertising tags or tracking pixels, and you do not need an account to use it.
- Contact forms open your own email. Our enquiry forms do not send or store anything on a server. Pressing the button opens your own email program with a message addressed to us, which you can review before sending. We only receive what you choose to send.
- Hosting. The website is hosted with Amazon Web Services (AWS) in Sydney and delivered through its content delivery network. Like any website host, AWS processes technical information such as your IP address and browser type to deliver the pages and protect them from attack. We do not use this information to identify you.
- Third-party content. Our pages load fonts from Google Fonts, and the optional 3D product viewer loads a viewer program from the jsDelivr network when you open it. These providers receive your IP address so they can send those files to your browser.
3. How we use your information
We use your personal information to respond to your enquiry; to provide briefs, demonstrations, quotes, products, training and support; to manage our business relationship with you; and to meet our legal obligations, including Defence industry security, export-control and record-keeping requirements.
We do not sell or rent personal information, and we do not use it for unrelated marketing without your consent.
4. Who we share it with
- Our product partners, where your enquiry concerns their product and sharing is needed to answer it or supply the product. For example, enquiries about PULSE-M, M-FEAR or BLink may be shared with its developer, Timber Sweet, in the United States.
- Service providers who help us run the business, such as our email and document provider (Google Workspace), website hosting (AWS) and our professional advisers. They may store information in Australia or overseas, including the United States.
- Government agencies, where the law requires or authorises it.
Where we send personal information overseas, we take reasonable steps to make sure it is handled consistently with the Australian Privacy Principles.
5. Keeping it secure
We use reasonable physical, technical and administrative safeguards to protect personal information from misuse, interference, loss and unauthorised access. We keep information only for as long as we need it for the purposes above or as the law requires, and then securely destroy or de-identify it.
6. Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually 30 days.
7. Questions and complaints
If you have a question or a complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
8. Contact us
Privacy Officer, Timber Sweet Australia (Low Loss Solutions Pty Ltd)
Email: enquiries [at] lowlosssolutions.com.au
Post: 5 Nott Street, Merewether NSW 2291, Australia
9. Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.